FAQ

Accounts

Do I need to register as a member?

    • No, Milbas also supports free login shopping.

Do members have to provide real information for registration?

    • Yes, members must provide real information for registration. Milbas will guarantee privacy protection. The personal information you provide will be protected by formal security measures. Any unauthorized access will be denied.

How to change personal information?

    • Log in Milbas account. At the Account Information Tab, you can change your personal information.

    Products

    Why are your products cheaper than counters?


      • We source our products directly from manufacturers or brand highest level of agents. Eliminating extra layers minimize the price consumers need to pay.

    If the item I want is out of stock. What do I do?

     

      • Unfortunately, we are not able to provide a timeline for when certain items are available for shipment.

    Is your product authentic? Is the quality guaranteed?

      • The products sold by Milbas are 100% authentic. Our products undergo a series of tests when they are out of the warehouse to ensure the quality of the products.

    Order Status

    Why can't complete order?

      • Inventory: Please pay attention to the quantity of goods in stock. If the item is not in stock and is purchased by another customer, you may not be able to complete order.
      • Shipping address issue: Please double check that your address and phone number are available. If there are mistakes, please revise them.

    Can I revise the order after it is submitted?

      • If you need to modify it, please contact customer service to cancel the original order. You can place an order again.

    How to cancel an order?


      • Please contact customer service to cancel the order. Order number or product name information are required.

    Delivery

    What if I have not received the ordered item for a long time?

      • If your order cannot be sent in time, we will contact you and explain why. You can also contact our customer service for information.

    How to track orders?

      • Please check the email sent by Milbas with the tracking number and shipping method. You can track it on the website of the relevant logistics company.

    After-sales service

    What should I do if my product is missing?

      •   Please contact our customer service in time.

    What should I do with the wrong product?

      • Please contact our customer service in time.

    If you are not satisfied with the purchase, can you return it?

     How do I refund the money when I return the goods?

      • Milbas receives the returned item. After strict quality inspection and meets our return conditions, the refund will be arranged within 72 hours and the money will be returned to the bank account in your email.
      • For orders that enjoy discounts and coupon codes, Milbas will automatically calculate the amount of the item based on the percentage of the offer.